Nursing profile: Janice Palmer at Greensward Surgery, Hockley

By Michael Cox in Health

The Yellow Advertiser is meeting the nursing team in Castle Point and Rochford to find out more about the nurses and their roles.

This week we talk to Janice Palmer, practice nurse at Greensward Surgery in Hockley.

Janice has been a nurse for more than 40 years and first became a permanent staff member at Greensward Surgery in 1988.

The 59-year-old now works with the trainee GPs at the surgery.

She said that all of the staff at Greensward are very supportive of one another and that she looks forward to coming to work.

Janice, who is an asthma/chronic obstructive pulmonary disease (COPD) nurse, said: “Since I began nursing, patients’ expectations within primary care have changed greatly over the years.

“One of the successful developments in practice is nurses managing chronic diseases, we have more time to educate, listen and plan patients care which helps reduce hospital admissions.

“It is a privilege to be a nurse in a position of trust and I always strive to do my best for my patients’ wellbeing.”

The Rochford resident is a member of the Patient Participation group, which meets every three months to discuss matters within the practice and the clinical commissioning group (CCG).

Janice also works on Saturdays as part of the weekend service launched by the CCG 18 months ago.

GP and nurse appointments are now available on weekends at Audley Mills, Rayleigh and Essex Way, Benfleet.

Janice said this had proven to be very successful and beneficial for those patients who work during the week.

When asked what the biggest challenge she faces in her job was, she replied: “The funding crisis in the NHS has affected the hospitals and GP surgeries, which has led to all services being stretched and all staff members working very hard.

“At the same time, patient expectation has increased rapidly. Managing these expectations under these circumstances can sometimes prove difficult.”

But she stated: “At the end of the day if I have helped, supported, listened, encouraged or made someone comfortable, then I have achieved a good days’ work.”

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