Tenants and leaseholders in Basildon are set to get their voices heard more effectively when councillors consider a Tenant and Leaseholder Engagement Strategy.
The strategy is set to be endorsed at the Housing and Estate Renewal Committee on Tuesday November 23. It will support the delivery of the council’s commitment to engage with tenants, leaseholders and residents to make the housing service better.
Committee chairman Councillor Andrew Schrader said: “This strategy enables our tenants and leaseholders to get involved and for us to shape the service to their needs. It also makes our housing service accountable to its tenants and leaseholders which puts them in a very strong position to help us drive up our own standards as landlords.”
The Social Housing White Paper was published in November last year and it set out a charter for social housing residents so that every social housing tenant should know what to expect from their landlord.
It set out seven key commitments:
- To be safe in your home
- To know how your landlord is performing
- To have your complaints dealt with promptly and fairly
- To be treated with respect
- To have your voice heard by your landlord
- To have a good quality home and neighbourhood to live in
- To be supported to take your step to ownership