Care home in Chingford avoids risk of closure after inspectors note dramatic improvement

A Chingford care home for severely disabled adults no longer risks being shut down after dramatically improving.

Normanshire Care Services in Normanshire Drive, Chingford, was placed in special measures by the CQC after an inspection in August 2019.

Inspectors had deemed the home ‘inadequate’ due to severe understaffing, staff hired without proper background checks and a resident with bruises and scratches.

Following an inspection in May, however, the home’s rating improved from the lowest possible to the second highest ‘good’ rating.

The improvement comes after a change in leadership, including a new manager who joined a few months earlier in March.

Inspectors wrote that staff “are now familiar with resident’s likes and disllikes” and “people are treated with dignity and respect”.

Their report continues: “A staff member told us staffing levels had improved recently. In the past the service was very short staffed, they now have staff providing cover for breaks.

“Another staff member said, ‘Yes I feel there is enough staff to meet people’s needs.”’

All staff working at the centre now have background checks carried out before they start, records show, whereas previously a staff member was hired without a criminal record check or even a completed application form.

Despite this, the home still requires improvement in terms of effectiveness, with one resident lacking a full and adequate needs assessment

The inspector noted: “The needs assessment completed by the service was vague and lacked important detail about the person’s behaviours that may challenge the service, putting them and other people already living there at risk of harm.”

Josh Mellor

Local Democracy Reporter