Council tax rebate paid to half of Waltham Forest households so far

The £150 council tax rebate has been paid to more than half of Waltham Forest households, two months after the government scheme was launched.

Under the government scheme, 98,421 households in council tax bands A to D are eligible for a £150 payment to help with the rising energy costs.

Council officers have managed to pay 55,844 of the borough’s households since the scheme began in April.

A further 40,000 households have not yet received the money, according to the council, because they do not pay by direct debit or the bill payer’s name does not match the name on the tax account.

Cabinet member for jobs, support, and equalities, Vicky Ashworth, told the Local Democracy Reporting Service (LDRS) the council is now writing to remaining households to ask them to claim the rebate using the Grant Approval website.

She said: “Since the chancellor announced the council tax rebate scheme, we have worked hard to identify eligible households in the borough and process their rebates.”

Councillor Ashworth added that households that do not claim their rebate will have £150 credited to their council tax account, although this “may take a little longer”.

Waltham Forest resident and NHS worker Louisa Pawsey contacted the LDRS after she received a letter on May 27 asking her to register with Grant Approval.

Ms Pawsey complained that she should have been paid directly because she has paid council tax by direct debit since February and also criticised the length of time it takes to receive the rebate.

She said: “It’s not been short notice, they were told in February and didn’t start paying until May, that’s four months to get themselves organised.

“I’ve got no sympathy because they had my information wrong and then sent wrong information on the letter.”

She added that the ten-working-day wait for those using Grant Approval is “ridiculous” compared to the speed of a bank transfer.

The government has set a September 2022 deadline for all households eligible for the council tax rebate to be paid.

For more information on how to claim the rebate, visit Waltham Forest’s website.


Josh Mellor

Local Democracy Reporter