Essex County Fire and Rescue Service rated good at responding to emergencies by inspectorate

Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) has published its report into Essex County Fire and Rescue Service’s effectiveness, efficiency and how well it looks after its people.

Essex County Fire and Rescue Service (ECFRS) was inspected by HMICFRS as part of an inspection programme for all UK fire and rescue services.

It assesses how effective each service is at preventing, protecting against and responding to fire and other risks, whether the service provides value for money and how well the service looks after its people and ensures fairness and diversity.

The report recognised good areas of performance, and concluded that the Service is particularly good at:

  • Responding to fires and other emergencies
  • Responding to national risks
  • Making the fire and rescue service affordable now and in the future
  • Managing performance and developing leaders

The report has also highlighted that ECFRS requires improvement in preventing fires and other risks, protecting the public through fire regulation, promoting the right values and culture and ensuring fairness and promoting diversity. These are areas where the Service is already taking actions to address.

Chief Fire Officer/ Chief Executive, Jo Turton said: “We welcome the report, and the invaluable feedback we have received as part of the inspection. For us, there are no surprises in these findings; the feedback echoes what we told the inspectorate, and reassures us that we are self-aware and that our focus is in the right areas.

“We know that our public wants to feel reassured that, when there is an incident, Essex County Fire and Rescue Service will respond quickly and effectively. I was pleased that the inspection recognised us as good in this area.

“As an organisation, we have been through some major changes in the last few years, but one thing that has remained constant is the dedication that our staff display. I want to reassure colleagues and public, that the safety of our own people and our residents remains the top priority for our Fire and Rescue Service.

“Culturally, we know there is still more to be done. Many improvements have been made, and the wellbeing of our people continues to be a personal priority of mine.”

Inspectors highlighted good examples of the Service’s prevention work, including how it is contributing to making the County’s roads safer as part of partnership working with Safer Essex Roads Partnership, and how it understands the needs of its local communities.

The report also recognises that ECFRS is good at managing performance and developing leaders. A new Service Leadership Team was formed in April 2019, and will be instrumental in driving significant organisational change and improvements.

Zoe Billingham, HM Inspector of Fire & Rescue Services, said: “The new leadership team in Essex County FRS inherited a very poor cultural legacy with unacceptable levels of bullying and pockets of toxic behaviours.

“Much commendable work has been done by the new Chief Fire Officer and her team, supported by the Police, Fire and Crime Commissioner, to address these deep seated issues.”

Since the inspection, the HMICFRS team has revisited ECFRS to review the building inspection action plan and approach. They welcomed the Service’s action plan and were encouraged by the improvements that have already been made.

Zoe Billingham added: “My inspectors visited the fire service again in November 2019… A good start had been made on addressing my concerns.

“Vital posts in the fire safety team have now been filled, and improved fire safety checks are underway.”

Roger Hirst, Police, Fire and Crime Commissioner for Essex said: “We are pleased to have had HMICFRS undertake this independent inspection and to see that it confirms our initial assessment of the Service, the progress that they have made over the last two years and the areas where we need to improve. Importantly they have recognised the service is good at responding to fires and emergencies and responding to national risks. This is a reflection of the Service’s hard work.

“The report will help us focus on areas where we still have more to do in particular around protection especially technical fire safety, prevention and above all getting the culture of the Service to where it needs to be, including better recruitment and retention of our on-call firefighters.

“We will continue to invest in the areas that require improvement, which we have already recognised as priorities within the Fire and Rescue Plan.”

Watch a video of Chief Fire Officer/ Chief Executive, Jo Turton, and Deputy Chief Fire Officer, Rick Hylton, responding to the report by clicking here:


Mick Ferris

Editor Email: [email protected]