A Rainham care home where raw sewage leaked into the building three times in one year was reported by its own staff to the Care Quality Commission.
The CQC responded in May by inspecting the Fountains Care Centre, which cares for 62 people with conditions like dementia, and reduced its rating from “good” to “inadequate”.
Inspectors found missing, inaccurate or out of date records and discovered some staff had not been trained in how to prevent sores.
They wrote: “The risk assessment for one person showed they were being treated for a wound and that the dressing had to be changed. However, there was no indication of the frequency of when the dressing should be changed.
“We spoke with two staff who gave different answers as to when the dressing should be changed.
“The risk assessment for [another] person said they should have their blood glucose levels checked every month, but records showed this had not been done since December 2020.”
Inspectors were also told pipes had to be cleaned every few days to prevent raw sewage leaks, which had happened three times since last June.
Relatives reported that “staff were caring and [residents] were treated with respect”.
However, the CQC noted that they were “not regularly consulted about the service” and added that some staff were terrified of losing their job for highlighting their concerns about the home.
The home has been given six months to improve by the CQC before it risks being shut down.
Bondcare, owner of Fountains Care Centre, was contacted for comment on September 20 and has yet to respond.